LoftDesk
An AI copilot that reads the docs
"It answers like our best agent, at three in the morning."
Stack
Python · LangGraph · pgvector · Next.js
Timeline
3 weeks
Project date
Jan 2026
44%
deflection
seconds
first response
The story
A SaaS support team drowned in repetitive tickets. We gave them an assistant grounded in their own docs.
Before
Sixty percent of tickets were answered by the same five help articles.
During
RAG pipeline with evaluation sets, human handoff and per-answer cost tracking.
After
First-response time dropped from hours to seconds for common questions.
Achievement
44% of tickets resolved without a human.
Service
AI Integration
Engagement mode
Remote